Terms & Conditions

You are buying from Phinest: www.phinest.com
GNV Group GmbH (hereinafter “Phinest”),
Zurich (CH), 8048, Flurstrasse 30
Phone Number: +41 435080039
E-mail: info@phinest.com
enrolled in the Commercial Register of the Canton of Zurich with No. CH-020.4.049.243-2, each purchase on www.phinest.com is subject to and expressly conditioned upon the terms and general conditions contained herein, and they will prevail over any preceding rules. Phinest reserves the right to change the following conditions. The eventual new rules and conditions will be effective as soon as they are published on this website. For this reason, Phinest suggests each customer (“Customer”) reads carefully and checks this website every time the Customer makes a purchase on www.phinest.com.

REGISTRATION AND ORDER OF PAYMENTS

Registration
Only legally competent persons may register with the online shop as Customer. Registration is free of charge. No entitlement exists for admission to the online shop. The data required for registration that are provided by the Customer must be complete and accurate. The Customer is responsible for updating his/her own data.
Several times a year an e-mail with the latest news can be sent to the email address indicated during the registration process. The Customer can unsubscribe from this email at any time by clicking on the appropriate link at the bottom of the e-mail.

Payment Conditions
It’s up to the Customer to select the payment and shipment conditions available on the www.phinest.com website. Phinest cares to offer as many options as possible, but there are not any payments and shipment methods allowed other than what indicated.
Any specific agreements will be taken only after an initial order.

Acceptance of Orders
In order to make an order the Customer should be at least 18 years old.
By clicking on “Submit Order”, the Customer finalize a contract of sale, without need of writing form, in accordance with Articles 197 and following of the Code of Obligations.
The orders that the Customer send to Phinest are binding only after that the Customer has received an e-mail confirmation from Phinest, explaining that the order process has been regularly completed; the payment has been authorized and the goods are at least partially available. If the Customer does not receive Phinest e-mail confirmation, the Customer shall contact Phinest at the following email address info@phinest.com.
No contractual relationship exists between the Customer and Phinest until the order confirmation has been issued. Phinest may decide for any reason whatsoever not to accept an order and to refuse to confirm it.
In placing an order, the Customer confirms the accuracy of all the information he/she provides.

Volume limitations
The following maximum quantities apply to each order:
– for each photo max 10 units or the other available lower amount, as indicated on www.phinest.com.

RIGHTS OF WITHDRAWAL/RETURN POLICY

The Customer has the right to withdraw from the agreement without penalties and without explanation in a period of 14 days of receiving the photo/s.
What the Customer needs to do is give Phinest notice of his/her intention to withdraw from the agreement by e-mail to the address info@phinest.com.
After receiving Phinest authorization and within the same period of 14 days, the Customer has to return the photo/s intact, unused and packed in their original carton, with relevant receiving note and adequately packaged, to the following shipping address:

GNV Group GmbH
Flurstrasse, 30
Zurich (CH), 8048
Switzerland

Shipping charges for returning the photos are borne by the Customer, as well as any other management fee and they will be withheld from the amount of the original payment. The photos need to be like new, with full original package and contents and in adequate packing; otherwise it will be rejected and not refunded. As soon as Phinest has received the items Phinest will refund Customer the value of the goods (excluding custom duties and managing fees) for which Phinest has authorized the return right, to the credit card, bank account or PayPal account used for the payment of the order, within 14 days.

PRIVACY

Information according to the Federal Law for Data Protection.
Below you will find the Statement of Privacy Policy that is indicated when the Customer buys on www.phinest.com.

USE OF PERSONAL INFORMATION

All personal information collected through the registration to the service on www.phinest.com are for the purpose to: provide the expected services. Provide information and/or send notices about the services. Carry out any eventual accounting and fiscal fulfillment. If the user gives consent to do so: provide information and/or offers about services supplied by www.phinest.com. Verify the quality of Phinest provided services, even offering post-sale services. Send advertising information and communication about products and initiatives of www.phinest.com or third parties. Carry out market research, statistics, marketing purposes and preferences about the products.

PROCEDURE OF PROCESSING PERSONAL INFORMATION

Personal data of the Customer will be handled solely via electronic and automated information systems and stored on hard copy or in electronic format, or on any other proper device, respecting minimum safety measures according to the Technical product specifications in relation to minimum safety measures. The personal information the Customer provided will be stored in a way that allows the Customer identification for the time strictly necessary to fulfill the purpose for which it was collected and treated, and, in any way, to the extent permitted by law.

OPTIONAL ACQUISITION/PROVISION OF DATA

Personal data is divided in two categories: mandatory and optional data. Mandatory data is marked with an asterisk in the user registration procedure. The provision of mandatory data and its treatment for the over mentioned purposes serves strictly the function of executing the explained services. Any refusal by the Customer to provide such data, or to allow its treatment, will make impossible to take advantage of the services offered by www.phinest.com. The other optional data Phinest collect, will help www.phinest.com to improve its service. The Customer is free to provide it or not. To grant the Customer that his/her personal information is always correct and updated, appropriate and complete, Phinest kindly asks the Customer to inform Phinest about any change sending an e-mail to info@phinest.com.

DISCLOSURE OF INFORMATION TO THIRD PARTIES

For organizational and functional reasons only, Phinest appointed some persons inside Phinest to be in charge of processing personal information of www.phinest.com / of the Customer, for the sole purposes of, or in connection with, the services offered, including product sales. Such persons have been duly instructed about protection and security of personal data matters, with prohibition on, inter alia, sharing personal data with third parties if not necessary for the performance of the service. Customer personal information shall not be shared with third parties for purposes not permitted by law, or without Customer’s explicit consent, except for the performance of the agreement: companies in charge of the shipment, delivery and return of products purchased on www.phinest.com; banking partners in charge of cash and payment procedures, including suppliers of service of electronic payments at distance; accountants for accounting and fiscal fulfillments; judicial and police authorities, in compliance with law and under formal request by such authorities, for example in case of anti-fraud services of www.phinest.com. For such third parties, Customer’s consent is not necessary.

EXERCISE OF OTHER RIGHTS BY DATA SUBJECTS

With regard to the personal data recorded, the Customer shall have the right to obtain confirmation of the existence or not of his/her personal data, regardless of their being already recorded, and the communication of such data in an intelligible form. The Customer has the right to be informed of: the source of the data and what criteria and purposes apply to its processing in case of treatment via electronic device, the contact details of the data holder, the data responsible, the entities or categories of entity to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative in the State’s territory, data holders or persons in charge of the processing.
The Customer has the right to have his/her data updated, rectified or supplemented; to obtain erasure, transformation into anonymous form or blocking of any data that is processed in breach of the law, including those data which retention is necessary for the purposes for which they have been collected or, subsequently, processed; certification to the effect that the operations as per the over mentioned first two points have been notified to the entities to whom or which the data were communicated or disseminated, unless this requirement results to be impossible or results in a manifestly disproportionate effort compared with the right that is to be protected.
The Customer shall have the right to object, in whole or in part: on legitimate grounds, to the processing of personal data concerning you, even though they are relevant to the purpose of the collection, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.

SHIPPING DELIVERY TIMES AND METHODS

Phinest undertakes to prepare and print the selected photo within 4 (four) weeks from the receipt of the order from the Customer.
Shipping delivery is made by Express Courier, and the parcel is traceable on the website of the courier.
Phinest undertakes to deliver the printed photo with all the certificates of guarantee included.
Phinest does not make deliveries to:

  • minors without a parent or tutor’s written authorization;
  • persons under tutorship without tutor’s written authorization.

SHIPPING COSTS

The shipping costs will change depending on the country of destination and on the purchased item; its amount is indicated directly in the order form. Shipping costs and customs duties are in charge of the Customer and the total amount is counted in the final step of the purchase because their amount changes depending on the customized artwork and the country of shipping.

WARRANTY AND ASSISTANCE

The warranty covers any defect from the invoice/receipt of purchase date for 2 (two) years.
We warrant that the Product is free of faults and defects. In case you find a defect in the products, you shall give us proper notice as soon as possible and in any case, within 2 (two) months after such defects are discovered, by sending an email at info@phinest.com.

APPLICABLE LAWS

All the orders accepted by www.phinest.com are finalized in Switzerland and under Switzerland law.

BUYING CONDITIONS

All artworks on www.phinest.com are limited edition photographs and both the artist and the gallery agree not to modify the number. All editions can be sold just for private sales. No other commercial purposes can be considered for the selected photos. All customers undertake not to use the photograph in a way that could damage the image of the photographer or Phinest and not to use the photograph in a way that can damage photographer’s royalties. All different usage than the one mentioned in the present contract will be legally punished. Also, Phinest is not responsible for the reselling of the artwork after the Customer purchases it from Phinest webpage.

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